This policy explains what personal data Find My Chef (“we”, “us”), operated by [legal entity name], collects, why, and what rights you have. It applies to customers and chefs using our platform.
Data we collect
- Account — your name, email address, and a securely hashed password. We never store your password in plain text.
- Bookings — the service address, date and time, guest count, and any dietary notes or allergies you provide for a booking.
- Chef profiles — if you are a chef, your listing details and the payout account you connect through Stripe.
- Usage — basic technical data such as your device and log information, used to keep the service secure and working.
Payment data
Payments are handled by Stripe. Your card details are sent directly to Stripe and are never stored on our servers. We keep only a payment reference and the amounts, so we can show your receipts and process refunds.
How we use your data
- to create and run your account;
- to take payment, pay chefs, and process refunds;
- to share the details a chef and customer need to fulfil a booking;
- to send transactional email — confirmations, receipts, cancellations, payouts and password resets;
- to keep the platform safe and to meet our legal obligations.
Legal bases
Where the UK/EU GDPR applies, we rely on: performance of a contract (to run your bookings and account), legitimate interests (to secure and improve the service), consent (where we ask for it), and legal obligation (for example, tax and accounting records).
Who we share it with
We do not sell your personal data. We share it only as needed to run the service:
- Between chef and customer — the details required to fulfil a booking (for example, the customer’s name, address and dietary notes go to the booked chef).
- Stripe — to process payments and chef payouts.
- Our email and hosting providers — to send transactional email and to run the platform.
- Authorities — where we are legally required to.
Cookies
We use a small number of strictly necessary cookies to keep you signed in and to protect against cross-site request forgery. We do not use third-party advertising or cross-site tracking cookies. Because these cookies are essential to the service working, they are not used for profiling.
Data retention
We keep your account data for as long as your account is active, and booking and payment records for as long as we are legally required to (for example, for tax and dispute purposes). When data is no longer needed, we delete or anonymise it.
Your rights
Depending on where you live, you may have the right to:
- access the personal data we hold about you;
- correct inaccurate data;
- delete your data (subject to records we must keep by law);
- receive a copy of your data in a portable format;
- object to or restrict certain processing.
To exercise any of these, email privacy@findmychef.me. You also have the right to complain to your local data-protection authority.
Where your data is held
Our servers are hosted in the European Union (Germany). Some providers we use, such as Stripe, may process data in other countries under appropriate safeguards.
Security
We protect your data with encryption in transit (HTTPS), hashed passwords, access controls, and by keeping card data with Stripe rather than on our systems. No system is perfectly secure, but we work to protect your data and to respond quickly to any incident.
Children
Find My Chef is not intended for anyone under 18, and we do not knowingly collect their data.
Changes
We may update this policy. If we make material changes we will update the date above and, where appropriate, notify you.
Contact
Privacy questions or requests: privacy@findmychef.me, or write to us at [registered address].